ALL THE ANSWERS
TO YOUR QUESTIONS

The May 50K App

Does The May 50K have an app?

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The May 50K App is now available for download.

DOWNLOAD THE APP

How do I download the app?

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Download The May 50K App via the App Store or Google Play Store.

Download on the App StoreGet it on Google Play

How do I log in to the app?

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When you download the app, you’ll be prompted to enter your email and password. These will be the same as when you signed up online.

If you haven’t registered, you’ll be directed to do so.

If you’re having trouble logging in, please make sure you're attempting to log in using the same email address and password that you set up when you registered.

If needed, you can reset your password by selecting ‘Forgotten your password’ and following the prompts.

If you're still having difficulties logging in, please get in touch with the team. We'll be happy to help!

How do I track my activity?

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When you open the app, you’ll see a red plus sign. Click on this and select ‘Start live tracking.’

This will open a map with a ‘play’ button, press this to start.

When you’re finished, press ‘pause’ then ‘stop’.

If the map doesn’t open, go to your settings and make sure you’ve authorised The May 50K app to use your location.

How do I edit my activity?

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If you need to update your activity, open your app and select the ‘activity’ tab down the bottom.

Scroll down until you see the list of recent activity. Click on the three dots next to the entry you want to edit, then select the pen icon in the top right hand corner. This will allow you to edit.

Once you’ve made your changes, click ‘save changes’.

How does the app track my fitness activity?

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The May 50K app uses the inbuilt GPS system in your smartphone to track your fitness activity.

GPS estimates your location on Earth by using signals from a set of orbiting satellites. The GPS system includes the chip in your device as well as the satellites above the Earth.

Why is the app reporting a different distance to the one I did?

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Issues may occur during an activity, this can be caused by the phones operating system attempting to close the app to preserve memory and battery life.

In these circumstances, the activity may report a different distance than you actually travelled, and unfortunately, we cannot ‘fill in’ the missing data.

It is also common that different devices can show slightly different data for the same activity. This is because each device’s GPS chip performs differently.

Issues typically fall into three categories:

  • GPS drift: The GPS track generally follows the shape of the road/path but with much less precision.
  • Lost GPS signal: If the GPS signal is lost and later re-acquired the pre- and post-signal-loss points will be connected with a straight line.
  • GPS bounce: A 'jumpy' GPS signal can cause your activity to report more distance than you actually travelled since each 'zig' and 'zag' of your GPS track has to be accounted for with a straight line connecting them.

How do I optimise my phone settings for the app?

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To ensure the best GPS ensure you do the following:

  • Have a clear view to the sky. Obstructions between the phone and the sky can affect the signal.
  • Ensure your device has data enabled.
  • Give it time - allow time for the GPS receiver to tune into the satellites before starting an activity.
  • Disable any battery saver settings including Power Saving Mode or Battery Management.

Also ensure that the app is granted the appropriate permissions. You can check this by taking the following steps:

iPhone
    • Go to your settings
    • In the list of apps, select The May 50K app
    • Click on location
    • Select ‘Always’ when prompted.
Android
    • Turn the phone off/on.
    • Turn GPS off/on.
    • Go to Settings > Apps > The May 50K > Permissions > Location
    • Select “Allow all the time”

Consult dontkillmyapp.com for more information on how to optimise your Android phone settings

Which fitness apps are compatible with The May 50K app?

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You can track your kms using the in-built fitness tracker, or connect to your Fitbit, Map My Fitness or Garmin account.

There are two ways to connect these: through the app or through the website.

On The Website
  • Login and go to your dashboard.
  • Scroll down until you see ‘Connect your preferred fitness app’ select your app and follow the prompts.

Through The App

  • Select your profile picture on the top right-hand corner of the screen.
  • Scroll down to Activity and select ‘Apps and Devices’.
  • Select your app and follow the prompts.
  • You will be directed to log in via the website.

Why cant I record an activity that is over 59 minutes?

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Please ensure you have downloaded and installed all updates. You may be using an old version of the app if you can’t record activity over 59 minutes.

I've synced my device, but the KMs are not appearing?

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Sometimes there is a delay on your devise syncing with The May 50K – this delay can be between a few hours and overnight.

If your activity hasn’t uploaded by the next day, please disconnect and reconnect your device.

Where can I find the QR code for my fundraising page?

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To make things easier for your friends, family and colleagues to donate, they can scan a QR code directly from your app.

To find the QR code, open the app, click the fundraising tab, and click the ‘QR code button’ under your fundraising total.

How do I share my fundraising page via the app?

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Select the Fundraising icon on the bottom right panel, then select Share page. This will give you the options to share across multiple platforms.

Challenge

If people have donated to me through Facebook, will MS Research Australia still receive the funds?

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Yes, if you have selected ‘Multiple Sclerosis Research Australia’ as your charity of choice, we’ll receive the funds. However, there will be a slight delay.

What is The May 50K?

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The May 50K is a community fitness and fundraising challenge for Kiss Goodbye to MS. We are challenging Australians to walk, run or move 50 kilometres throughout the month of May to raise funds for life-changing research into MS.

How much does it cost to register?

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It’s completely free to register and participate in The May 50K. You can register for 2024 here and leave your limits behind in May!

When and where is The May 50K?

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The May 50K is an online fitness challenge which runs for one month from 1 - 31 May 2024. You decide where and when to complete your challenge.

What do I have to do?

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Wherever you live, whatever your fitness level, you can decide when and where to complete The May 50K. Really don’t like to run or walk? You can complete the challenge in a way that works best for you. If you are a wheelchair user, you can adjust the kilometres in a way that will be challenging for you. Setting a challenging personal goal will make it more likely others will sponsor you.

Can I swim or cycle my The May 50K challenge?

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Absolutely! It’s up to you to decide where or how to complete The May 50K.

How do I share my page to my friends and family?

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  • Login
  • Click on the drop-down menu in the top right-hand corner
  • Select Ask for Support
  • Scroll down to share and invite where you can share your page to other networks or email your contacts

How do I challenge a friend?

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  • Login
  • Click on the drop-down menu in the top right-hand corner
  • Select Challenge a Friend
  • Insert your friend's details 

Registering

How do I join a team?

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During registration, you will be able to search for the team you'd like to join.

Once registered, search for the team you'd like to join, and simply click on the 'Join Us' button on the team page while logged in to your own account. This will automatically connect you to the team.

If a team is set up as invite only, you will need to contact the Team Captain and request that they send you an invite to join their team.

How do I reset my password?

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Login to your the May 50K account and head to your dashboard. Click on ‘My account’ and select ‘Reset Password’.

How do I register as an individual/solo on the May 50K site?

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  • Click on the register button at the top of the homepage
  • Select 'On My Own'
  • Select your challenge distance & fitness activity
  • Enter your details, connection to MS, and set your fundraising target
  • If you would like to invite a friend, fill in their information. If not, press skip
  • If you want to buy Merchandise, select the appropriate item. If not, press skip
  • You can then choose to kickstart your fundraising
  • You are all registered and ready to go

How do I update my fundraising and donations page?

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  • Login
  • Click on the drop-down menu in the top right-hand corner.
  • Select Edit My Page
  • Then update your fundraising details

How do I set up my profile and update my fundraising and fitness goals?

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  • Login
  • Click on the drop-down menu in the top right-hand corner
  • Select Edit My Page
  • The image next to your name has a camera below. Click on it to upload a profile photo
  • Under the profile photo, there is a second camera image which you can use to upload a background image
  • Scroll down to update your fundraising goal and fitness activity

Fundraising

Where do the funds go that I raise?

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The May 50K is managed by MS Plus Ltd, with all proceeds being directed to MS Australia to fund researchers, projects and collaborative platforms, advancing research into better treatments, preventions and a cure for MS.

Thank you for helping us leave MS where it belongs, behind us!

How do I update my fundraising goal?

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  • Login
  • Click on the drop-down menu in the top right-hand corner
  • Select Edit My Page
  • Scroll down to update your fundraising goal

How do I thank my donors?

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  • Login 
  • Click on the drop-down menu in the top right-hand corner
  • Select My Donations
  • Scroll down to you see the donations you have received
  • Select if you want to thank your donors via Facebook or email
  • A template will appear which you can use as is or amend

My Fitness Activity

How do I log my kilometres online?

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  • Login
  • Click on the drop-down menu in the top right-hand corner
  • Select Log My KMs
  • Scroll down to log your KM and manual add in your activity

Can I start recording my kilometres in the lead up to May?

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You certainly can! But we will reset your kilometres to zero on 1 May 2024.

How do I update my fitness goal?

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  • Login
  • Click on the drop-down menu in the top right-hand corner
  • Select Log My KMs
  • Scroll down to update your fitness goal

ORGANISATIONS AND WORKPLACES

What are sub-teams?

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Your workplace/organisation has the option to create sub teams wto create some fun internal competition. You might like to have teams for departments, locations or even have external providers create a team within your organisation.

If you have created or joined a workplace/ organisation and don’t wish to create or join a sub-team within your workplace/ organisation you can simply skip this step of the registration process.

How can my workplace/organisation get involved?

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There are so many ways to be involved in the May50K! Creating a workplace/organisation and setting up sub-teams to compete against each other, is the easiest way to get others involved. You can run before work, organise a team zoom walk at lunchtime or go for a sunset stroll – whatever suits you and your colleagues best. You can also challenge your clients, suppliers and competitors at other companies – there’s nothing like some friendly competition to spice things up!

How do I register my organisation/workplace?

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  • Click on the register button at the top of the homepage
  • Select 'With my Organisation or Workplace'
    • To register your organisation/workplace and become the Organisation Captain/Leader, select 'Register my Organisation or Workplace'
    • If you are joining an organisation or workplace that has already been registered, select 'Join your Organisation or Workplace'
  • Select your challenge distance and fitness activity
  • Enter your details, connection to MS, and set your fundraising target
  • Select register a new organisation (even if your organisation participated last year)
  • If you would like to create an internal sub-team within your organisation (i.e., department or location team) select create a sub-team, if not select skip.
  • If you would like to invite a friend, fill in their information. If not, press skip
  • If you want to buy Merchandise, select the appropriate item. If not, press skip. Note you can create custom T-shirts for your organisation here: The May 50K: Custom Team T-Shirt
  • You can then choose to kickstart your fundraising and start recruiting team captains to create teams within your organisation or employees to simply join your organisation.

How do I get the most out of The May 50K at my organisation/workplace?

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There’s a few simple things you can do to boost your organisation’s or workplace's participation:

  • Put us in touch with whoever leads your health and well-being program
  • Register yourself first, set an ambitious target for yourself and make the first donation from yourself, to yourself to show your commitment to The May 50K
  • Encourage your senior leadership to participate and lead from the front
  • Get all your colleagues involved and inspire internal competition
  • Encourage your organisation to match your fundraising efforts to help smash your goals

How do I join an existing organisation/workplace?

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  • If you’re already registered, Login
  • Select find a fundraiser, top middle of navigation bar
  • Search for your organisation name
  • If you are joining a department or location team within your Organisation scroll down and select your team
  • Select Join Us

 

  • If you are not yet registered simply complete the registration process and select Join an Organisation, to search for your organisation. On the next step you can choose to create or join an internal team within your organisation (i.e., departmental or location) or select skip and proceed through the final registration steps.

 

  • Alternatively, you may have been sent a link to join your organisation or a team within your organisation, this case you will automatically be joining the organisation/team and can simply follow the prompts to complete your registration. As mentioned above if you do not wish to create or join an internal team within your organisation (i.e., departmental or location) simply select skip and proceed through the final registration steps.

Teams

How do I create a team and invite team members?

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If you are not yet registered

  • Click on the register button at the top of the homepage
  • Select 'With my Friends, Family or Club'
  • Select 'Register your Team'
  • Select your challenge distance and fitness activity
  • Enter your details, connection to MS, and set your fundraising target
  • Select register a new team (even if your organisation participated last year), enter your team name and select a team fundraising goal
  • If you would like to invite a friend, fill in their information. If not, press skip
  • If you want to buy Merchandise, select the appropriate item. If not, press skip. 
  • You can then choose to kickstart your fundraising and start recruiting team members. 

If you are already registered, Login

  • Select CREATE TEAM on your dashboard and here you can complete setting up your team
  • Follow the prompts to set up your team or workplace – note you can set up a workplace with internal teams I.e., locations/departments.
  • Upon completion of setting up your team you’ll receive your team URL which you can email and share on socials to recruit team members.

FACEBOOK FUNDRAISING

What is a Facebook Fundraiser?

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A Facebook Fundraiser is a NEW fundraising feature available through your Fundraiser Dashboard.

It will link a Facebook Fundraiser to your Fundraising Page, allowing friends, family and colleagues to donate towards your fundraising, directly from your Facebook Page.

All donations received via your Facebook Fundraiser will appear on your Fundraising Page and add to your overall fundraising.

How do I create a Facebook Fundraiser?

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To set up your Facebook Fundraiser:

  1. Login to your Fundraiser Dashboard
     
  2. Click on the Create A Facebook Fundraiser button

Follow the prompts, and a Facebook Fundraiser will be set up for you and shared on your Facebook Page.

How do I share my Facebook Fundraiser with my friends on Facebook?

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As soon as your Facebook Fundraiser is created, Facebook shares it with your Facebook friends.

At the top of your Facebook Fundraiser Page (in Facebook) you will find an Invite button, which you can use to directly invite your friends to support you.

Can I personalise my Facebook Fundraiser?

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When you create your Facebook Fundraiser, a Facebook Fundraising Page will be created for you using information you have already included in your Fundraising Page (on this site).

By editing the Facebook Fundraiser post, you will be able to update features like your fundraising goal and cover photo.

How long before donations appear on my fundraising page?

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It can sometimes take a couple of hours for donation received through your Facebook Fundraiser to show up on your Fundraising Page.

Check back a little later, and your donation should be there.

Why is my Facebook Fundraiser goal different?

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Your fundraising goal may not sync to your Facebook Fundraising, but it is easy to update it by editing your Facebook Fundraiser.

How will donations appear on my fundraising page?

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Facebook does not share any personal details with our site, so your Facebook Fundraising donations will appear as Facebook Donation on your Fundraising Page.

You will only be able to see your Facebook Fundraiser donor's names in Facebook itself.

Can I set up a Facebook Fundraiser for my team or organisation?

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Unfortunately, a Facebook Fundraiser can only be created your individual Fundraising Page, but will of course add to your team or organisation overall fundraising.

Can I create a Facebook Fundraiser directly in Facebook?

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If you set up a Facebook Fundraiser directly through Facebook it will not be linked to your Fundraising Page.

If you have already set one up, we recommend you delete it and create a Facebook Fundraising through your Fundraiser Dashboard.

Can you add donations from an existing Facebook Fundraiser to my page?

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If you have selected MS Plus as your charity of choice, we’ll receive the funds. However, there will be a slight delay and those donations will not appear on your Fundraising Page.

If you have selected MS Australia or MS Research Australia when setting up a fundraising page through Facebook, please contact our Supporter Engagement Team on 1300 733 690 or events@msplus.org.au 

If you would like to receive donations via Facebook, we recommend creating a Facebook Fundraiser through your Fundraiser Dashboard.

Can I just add a 'Donate' button to my Facebook post?

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When sharing a post on Facebook, you may be prompted to add a Donate button to your post. We recommend you do not select this option, as these donations will not appear on your Fundraising Page.

It is best to either create a Facebook Fundraiser through your Fundraiser Dashboard or share a link to your Fundraising Page on Facebook.

What can I do if I accidentally delete my Facebook Fundraiser?

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If you have accidentally deleted the Facebook Fundraiser you created through your Fundraiser Dashboard, you will unfortunately not be able to create a new one.

You can continue fundraising on Facebook, by sharing a link to your Fundraising Page so friends, family and colleagues can support you.

I've changed my mind. Can I delete my Facebook Fundraiser?

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To remove a Facebook Fundraiser from you Facebook page, you first need to delete the fundraiser itself before you will be able to delete the post associated with it.

PLEASE NOTE: If you delete your Facebook Fundraiser, you will not be able to create a new one. 

Other

Is The May 50K merchandise available?

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Yes, please visit the MS Plus Online Shop to order your official The May 50K merchandise, or you can place your order during registration.