PRIVACY STATEMENT
Our Privacy Commitment
MS Plus regards the protection of privacy as central to the operation and general conduct of the organisation’s affairs. MS Plus will ensure compliance with regulatory requirements in relation to the collection, recording, use, secure storage, amendment, release/disclosure, and destruction of personal information.
MS Plus recognises and promotes the rights of our employees, volunteers, clients and customers to have their personal information protected in accordance with legislative requirements.
We are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth),and by relevant State and Territory privacy laws; and remain ready and committed to complying with these requirements at all times.
Our Privacy Statement
This statement explains how we collect, use and protect your information. It is our current policy for dealing with the control, processing and use of personal information. You can view our privacy statement here or view our full privacy policy on our website Your Privacy, Rights And Feedback | MS Plus.
The App
MS Plus Ltd is committed to safeguarding your personal information and ensuring transparency
about how we collect, use, and manage your data when you participate in our fundraising events
via our mobile apps.
This Privacy Policy explains the types of data we collect, how we use it, and
your rights regarding your personal information.
We collect personal information through The May 50K app, developed by our partners Funraisin
and Made with Ed, to enhance your experience during our fundraising events. The information we
collect is primarily used to provide essential services related to event participation and to track
your activity data.
Types of Information We Collect
• Personal Information: This includes your name, email address, and any other details you
may voluntarily provide. You have the option to update your name via the app, but other
personal information is collected through the fundraising website.
• Location Data: In order to track your activities, we require access to your device's
background location. We collect latitude and longitude coordinates at the start and end of
your activities. This data is used to record and display your activity history, such as the
distance and time taken. This information is private and only accessible to you.
• Health Data (if applicable): If you allow the app to access your HealthKit data (on iOS
devices), we collect information such as steps taken, calories burned, exercise duration,
and other relevant health metrics. This data is used to track your physical activities and is
stored only on your device.
• Non-Personal Information: We may collect performance data, device information, and
general usage statistics to improve the app’s functionality and ensure a better user
experience. This data is non-identifiable and does not relate to specific users.
How We Use Your Information
We use the information we collect for the following purposes:
• To provide and improve the functionality of our fundraising apps and events
• To track and display your activity data (such as distance, time, and calories)
• To send you push notifications about event updates or reminders
• To analyse app performance for continuous improvements
• To provide support and maintain a smooth user experience
Data Security
We implement appropriate measures to protect your personal data from unauthorized access,
loss, or misuse. While we strive to safeguard your data, no method of transmission or storage is
completely secure, and we cannot guarantee the absolute security of your information.
Sharing Your Information
We do not share your personal information with third parties except for the following:
• Development Partners: We may share data with our development partners, including
Funraisin and Made with Ed, for app maintenance, troubleshooting, and feature
improvements.
• Service Providers: Trusted third-party providers may assist us in app performance
analysis, push notifications, and analytics, but they will only process data necessary for
their tasks.
Your Rights
As a user, you have the following rights regarding your personal data:
• Access and Update: You can view and update your personal information through the
app settings.
• Deletion: You may request to delete your personal data by contacting us directly.
• Opt-out of Push Notifications: You can choose to opt-out of push notifications through
your device settings at any time.
Push Notifications
We may send push notifications to inform you about event updates, reminders, or activity
tracking. You can manage and disable these notifications in your device settings.
Retention of Data
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in
this Privacy Policy or as required by applicable laws. After that period, your data will be deleted
or anonymized.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be communicated via the
app or posted on our website, and the updated policy will be effective immediately upon
posting.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at 1800
042 138 or email feedback@msplus.org.au. We will connect you with a Privacy Officer who
can help.
How do we use your personal information?
MS Plus will only collect personal and sensitive information if it is necessary of one or more of MS Plus business activity or services.
MS Plus will only use and disclose personal information for the particular purpose (primary purpose) for which it was collected or a related purpose where the client/customer, employee, or volunteer would reasonably expect the use or disclosure of information.
How do we store your information?
The security of your information is important to us and we take all reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure.
All personal and health information is stored securely in paper and/or electronic form.
All financial information pertaining to customers of MS Plus is stored securely in line with the Payment Card Industry Data Security Standards (PCI DSS). In some situations, such as for events, MS Plus use the assistance of professional financial gateway specialists and expert fundraising digital platforms (in line with PCI DSS). MS Plus ensures these vendors and platforms employ stringent security and privacy practices in line with MS Plus’ own privacy policy.
Deletion of your personal information
Under the Fundraising Institute Australia (FIA) Code of Conduct and the European General Data Protection Regulation (GDPR) MS Plus will delete an individual’s information from data base as requested by recipient.
If you would like to request for your data to be deleted, call us on 1800 042 138 or email feedback@msplus.org.au. We will connect you with a Privacy Officer who can help.
When do we share your information?
In order for MS Plus to provide a comprehensive and effective service it may be required to share your information with other service providers, e.g. your doctors or health centre. In this situation, prior to taking any action, we will ask you to give consent for us to disclose any information from your record to the other party.
We will only provide personal and health information to a third party with your consent, however there are occasions where we must provide information (without individual consent) if bound by legislation or regulatory compliance to do so.
There is a process to enable you to withdraw your consent to release information at any stage.
How can you access or correct your own personal information?
All records dealing with personal information for recipients of MS Plus services remain the property of MS Plus. However, you have a right to access your own personal information on request and to be provided with copies of documents. There is no charge to submit a request to seek access to your personal information but we may charge for a small administrative fee to cover any of our costs.
You also have the right to seek a correction of any personal information that we hold about you so as to ensure that is accurate, up-to-date and complete. You or your authorised representative can make a written request to the MS Plus Senior Manager Quality and Risk to access personal and health information in your record. Viewing of records will occur under supervision.
Making a privacy complaint and contacting our Senior Manager Quality and Risk
If you have a concern or complaint about your privacy, please contact us and we will seek to address it within 30 days of receiving it. While we are confident that we can resolve your complaint promptly without needing to involve third parties, if you are still unhappy then you may also lodge a complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au).
You can also contact our Senior Manager Quality and Risk to:
- Discuss or query on information in this privacy statement
- Management of your personal information or other records
- If you would like further detail on managing financial transactions
- Data retention and disposal or deletion of information
- Obtain a copy of this statement
For more information on any of these areas please call Plus Connect on 1800 042 138, or contact the MS Plus Senior Manager Quality and Risk via feedback@ms.org.au
